Customer Service

Orders FAQ

  • When will my order be processed?

    We will process your order within 24 to 48 hours after you have placed it. We process orders from Monday through Friday, excluding holidays. If you place your order after 9am Pacific Time (PT) on a Friday, your order will be processed on Monday. If you place your order on Saturday or Sunday, it will be processed on Monday.

  • When will my order be shipped?

    Once your order is processed it will be received by the carrier you selected during checkout. Orders are not shipped on the same day that they are placed, and orders are not delivered over the weekend. Please note, to deliver wine to an address, someone 21 years old or older must be present to accept the package. The carrier will make three delivery attempts. If you are not present to accept the package on any of these occasions, the carrier will return the wine to us and we will reach out to you directly to resolve.

    Estimated Shipping Timelines

    Shipping Provider Estimated Shipping Time
    UPS Ground Your order will arrive within 1-5 business days after it has been processed.
    UPS 2 Day Air Your order will arrive within 2 business days after it has been processed.
    Temperature Controlled Your order will arrive within 5-10 business days after it has been processed.
    FedEx Ground Your order will arrive within 1-5 business days after it has been processed.
    FedEx 2 Day Air Your order will arrive within 2 business days after it has been processed.
    FedEx Overnight Your order will arrive within 1 business day after it has been processed.

    These shipping timelines are estimates and are subject to change based on carrier shipping volume, weather, etc. Orders are shipped Monday – Friday except for the summer months when orders are shipped Monday – Thursday. Estimated Shipping Timelines

    Shipping Provider Estimated Shipping Time
    UPS Ground Your order will arrive within 1-5 business days after it has been processed.
    UPS 2 Day Air Your order will arrive within 2 business days after it has been processed.
    Temperature Controlled Your order will arrive within 5-10 business days after it has been processed.
    FedEx Ground Your order will arrive within 1-5 business days after it has been processed.
    FedEx 2 Day Air Your order will arrive within 2 business days after it has been processed.
    FedEx Overnight Your order will arrive within 1 business day after it has been processed.

    These shipping timelines are estimates and are subject to change based on carrier shipping volume, weather, etc. Orders are shipped Monday – Friday except for the summer months when orders are shipped Monday – Thursday.

    Estimated Shipping Timelines

    Shipping Provider Estimated Shipping Time
    UPS Ground Your order will arrive within 1-5 business days after it has been processed.
    UPS 2 Day Air Your order will arrive within 2 business days after it has been processed.
    Temperature Controlled Your order will arrive within 5-10 business days after it has been processed.
    FedEx Ground Your order will arrive within 1-5 business days after it has been processed.
    FedEx 2 Day Air Your order will arrive within 2 business days after it has been processed.
    FedEx Overnight Your order will arrive within 1 business day after it has been processed.

    These shipping timelines are estimates and are subject to change based on carrier shipping volume, weather, etc. Orders are shipped Monday – Friday except for the summer months when orders are shipped Monday – Thursday.
    Estimated Shipping Timelines

    Shipping Provider Estimated Shipping Time
    UPS Ground Your order will arrive within 1-5 business days after it has been processed.
    UPS 2 Day Air Your order will arrive within 2 business days after it has been processed.
    Temperature Controlled Your order will arrive within 5-10 business days after it has been processed.
    FedEx Ground Your order will arrive within 1-5 business days after it has been processed.
    FedEx 2 Day Air Your order will arrive within 2 business days after it has been processed.
    FedEx Overnight Your order will arrive within 1 business day after it has been processed.

    These shipping timelines are estimates and are subject to change based on carrier shipping volume, weather, etc. Orders are shipped Monday – Friday except for the summer months when orders are shipped Monday – Thursday.

  • What states can you legally ship wine to?

    Due to state regulations, we cannot ship any wine to AL, AR, DE, IN, LA, MS, NJ, OH, RI, and UT.

    Due to state regulations, we cannot ship imported wine to AZ, CO, CT, GA, IA, ID, IL, KS, MD, ME, MI, MO, NE, NY, PA, SD, TX, VA, VT, and WA.

  • Can wine be returned?

    Wine shipping laws prohibit us from accepting returns. We will replace any bottle of wine that is damaged, flawed, or otherwise deemed to be unsatisfactory. Please see our shipping policy for information on returns from unsuccessful delivery attempts. If you have any further questions about your order, please don’t hesitate to let us know by reaching out to sales@littlewinemarket.com or by calling 1-877-908-9886.

  • What if the weather gets in the way of my order?

    Sometimes weather gets in the way! If we are shipping wine to a location with extreme weather temperatures, we may reach out to you to discuss alterations to your order. We may suggest delayed or expedited shipping, or the addition of ice packs if necessary.

Wines FAQ

  • How many wine bottles are in a case?

    The number of bottles in a case of wine depends on the size and format of the wine. There are 12 bottles in a case of regular sized wine bottles (750ml). The 375ml cans come in 12-packs, and there are 24 bottles in a case of 187ml minis.

  • Which wines are sweet?

    While it depends on the specific wine and the style in which it’s made, Rieslings and Moscatos (including Moscato D’Asti) tend to be on the sweeter side.

  • Which of your wines are gluten free?

    The entire Cupcake LightHearted line of wines is gluten free.

  • Which of your wines are vegan?

    Chloe Prosecco, Chloe Prosecco Rosé, Chloe Pinot Grigio, and the entire Cupcake LightHearted line of wines are vegan.

Still Have Questions?

If you still have questions please contact us either by email at sales@littlewinemarket.com or by calling 1-877-908-9886.