DTC Shipping & Returns Policy

 

Order Processing

We will process your order within 24 to 48 hours after you have placed it. We process orders from Monday through Friday, excluding holidays. If you place your order after 9am Pacific Time (PT) on a Friday, your order will be processed on Monday. If you place your order on Saturday or Sunday, it will be processed on Monday.

Shipping

Once your order is processed it will be received by the carrier you selected during checkout. Orders are not shipped on the same day that they are placed, and orders are not delivered over the weekend. Please note, to deliver wine to an address, someone 21 years old or older must be present to accept the package. The carrier will make three delivery attempts. If you are not present to accept the package on any of these occasions, the carrier will return the wine to us and we will reach out to you directly to resolve.

Shipping Provider Estimated Shipping Time
UPS Ground Your order will arrive within 1-5 business days after it has been processed.
UPS 2 Day Air Your order will arrive within 2 business days after it has been processed.
Temperature Controlled Your order will arrive within 5-10 business days after it has been processed.
FedEx Ground Your order will arrive within 1-5 business days after it has been processed.
FedEx 2 Day Air Your order will arrive within 2 business days after it has been processed.
FedEx Overnight Your order will arrive within 1 business day after it has been processed.

 

Estimated Shipping Timelines

These shipping timelines are estimates and are subject to change based on carrier shipping volume, weather, etc. Orders are shipped Monday – Friday except for the summer months when orders are shipping Monday – Thursday.

2020 Holiday Shipping Deadlines

The timelines below include both order processing and shipping times, and assume shipping from the West Coast to the East Coast. For specific deadlines based on your location, please contact us at sales@littlewinemarket.com.

Holiday Ground 2 Day Air Overnight
Valentine’s Day Place your order by February 2 to receive by Valentine’s Day. Place your order by February 8 to receive by Valentine’s Day. Place your order by February 9 to receive by Valentine’s Day.
President’s Day Place your order by February 3 to receive by President’s Day. Place your order by February 8 to receive by President’s Day. Place your order by February 9 to receive by President’s Day.
Easter Place your order by March 22 to receive by Easter. Place your order by March 26 to receive by Easter. Place your order by March 30 to receive by Easter.
Mother’s Day Place your order by April 27 to receive by Mother’s Day. Place your order by April 30 to receive by Mother’s Day. Place your order by May 3 to receive by Mother’s Day.
Memorial Day Place your order by May 17 to receive by Memorial Day. Place your order by May 21 to receive by Memorial Day. Place your order by May 24 to receive by Memorial Day.
Father’s Day Place your order by June 7 to receive by Father’s Day. Place your order by June 11 to receive by Father’s Day. Place your order by June 14 to receive by Father’s Day.
4th of July Place your order by June 21 to receive by the 4th of July. Place your order by June 25 to receive by the 4th of July. Place your order by June 28 to receive by the 4th of July.
Labor Day Place your order by August 23 to receive by Labor Day. Place your order by August 27 to receive by Labor Day. Place your order by August 30 to receive by Labor Day.
Thanksgiving Place your order by November 11 to receive by Thanksgiving. Place your order by November 17 to receive by Thanksgiving. Place your order by November 18 to receive by Thanksgiving.
Christmas Place your order by December 10 to receive by Christmas. Place your order by December 16 to receive by Christmas. Place your order by December 17 to receive by Christmas.
New Year’s Place your order by December 15 to receive by New Year’s. Place your order by December 23 to receive by New Year’s. Place your order by December 23 to receive by New Year’s.

 

State Restrictions

Due to state regulations, we cannot ship any wine to AL, AR, DE, IN, LA, MS, NJ, OH, RI, and UT.

Due to state regulations, we cannot ship imported wine to AZ, CO, CT, GA, IA, ID, IL, KS, MD, ME, MI, MO, NE, NY, PA, SD, TX, VA, VT, and WA.

Weather

Sometimes weather gets in the way! If we are shipping wine to a location with extreme weather temperatures, we may reach out to you to discuss alterations to your order. We may suggest delayed or expedited shipping, or the addition of ice packs if necessary.

Returns & Refunds

Wine shipping laws prohibit us from accepting returns. We will replace any bottle of wine that is damaged or flawed. Please see our shipping policy for information on returns from unsuccessful delivery attempts. If you have any further questions about your order, please don’t hesitate to let us know by reaching out to sales@littlewinemarket.com.